Resources for Smarter Lab Decisions
Browse in-depth brochures, videos, and resources to guide you in selecting the best solution for your lab.
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Systec Autoclaves
Plant Growth Chambers and Rooms
Laboratory Equipment - RadoBioLab
Your Questions, Answered
Whether it’s product details, pricing, or maintenance, you’ll find the guidance you need right here.
General Company Information
What products does Bioline Global supply?
We provide a wide range of laboratory equipment and consumables, including liquid nitrogen storage systems, isothermal freezers, autoclaves, media preparators, incubators, shakers, centrifuges, water purification systems, freezer inventory monitoring solutions, LED growth chambers, walk-in facilities, and essential consumables such as disinfectants and storage boxes.
Do you supply internationally?
No, we are dedicated to supplying the Australian market, providing high-quality products and services to research institutions, laboratories, and medical facilities across the country.
Ordering & Payments
How do I make a purchase?
You can contact our team directly to request a quotation or place an order. Our sales specialists will confirm availability, lead times, and delivery options.
How do I pay for equipment purchases?
Payment instructions are provided on each quotation and invoice.
What payment methods are available?
We accept electronic bank transfers and, in some cases, credit card payments. Most organisations will already have an account set up with us, making the process simple and efficient. Please confirm accepted payment methods when placing your order.
Shipping & Delivery
What are the expected lead times?
Standard items: Typically available within days to a few weeks
Custom or specialist equipment: May require longer lead times depending on the manufacturer
Spare parts and consumables: Generally faster if stock is available
Custom or specialist equipment: May require longer lead times depending on the manufacturer
Spare parts and consumables: Generally faster if stock is available
How is shipping arranged?
Domestic (Australia): Standard and express courier or freight services
What should I do if my order is damaged or incorrect?
Please retain all packaging, take photographs of the goods, and notify Bioline Global immediately with your order details. We will coordinate a resolution, which may include repair, replacement, or re-shipment.
Warranty & Support
What warranty and after-sales support do you provide?
Most products are covered by a manufacturer’s warranty, with specific terms varying by model. Bioline Global also offers the option to purchase extended warranties at the time of order for added peace of mind. In addition, our team provides ongoing technical support, spare parts, and maintenance services to keep your equipment performing reliably.
How can I access technical support or user manuals?
Our support team can assist with setup, troubleshooting, and ongoing use. Manuals and technical documentation are available for all products.
What should I do if my order is damaged or incorrect?
Yes. We can arrange commissioning, installation, calibration, and validation services (including IQ/OQ/PQ), depending on the product.
Products & Usage
How should I clean and maintain my laboratory equipment?
Cleaning and maintenance requirements vary by product. For example, laboratory water baths should be regularly cleaned following the manufacturer's recommendations. User manuals provide detailed guidance, and our support team can advise further.
If I experience troubleshooting problems, how can I resolve them?
Basic troubleshooting instructions are provided in the user manuals. If problems persist, contact our technical support team for assistance.
Are your products compliant with international standards?
Yes. Our equipment is manufactured to comply with relevant international standards such as ISO, ASTM, and CE. Compliance certificates are available on request.
How do I choose the right equipment for my laboratory?
Key considerations include capacity, temperature range, model design, monitoring features, energy efficiency, and service requirements. Our specialists are available to recommend suitable solutions tailored to your specific needs.
Viewings & Demonstrations
Can I view the equipment before purchase?
Where possible, demonstrations or viewings of selected models can be arranged, subject to availability and location. Please contact us to discuss options.
Need more help?
Reach out by phone or email or send a sample — our technical experts are ready to help!
Get Expert Guidance for Smarter Choices
From tailored quotes to practical product insights and demonstrations, we’ll help you choose the equipment that fits your precise needs.
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Contact With Us!
Bioline Global Pty Ltd PO Box 873
Narellan, NSW 2567
Call us: +61 02 4666 0010
Mail: [email protected]
Monday – Friday, 8am – 5pm